Today, we’re happy to announce that we’ve launched our Zendesk integration. You can now sync all of your internal customer data into Zendesk in order to save time when responding to support requests or automatically prioritize messages when they come in.
Our goal with Census has always been to help you unify your disparate internal sources of data about users & organizations and put the information at your team’s fingertips. With this latest integration, support teams won't have to waste time pulling up info about a customer when they're in the midst of an urgent request. Getting this time back means each of your support agents can handle more tickets and thus scale your service to even more users.
Here’s how you can set this up for your team.
- Add Zendesk as a new service connection (we connect via OAuth so you don't have to create a special user for Census).
- Create a new sync and use our visual data mapping UI to pick what information you want to make available in Zendesk
- Make your sync live!
Once you’ve activated Census in Zendesk, all your tickets will display up-to-date customer metrics.
As with all our sync connectors we take care to minimize API usage and respect your plan's API rate limits automatically.